HOW TO RETURN A PURCHASE?
You can return your rug within 14 days of receiving your order for a full refund provided the rug presents a defect or was damaged during delivery.
Rugs returned based on colour will not be accepted.
WHAT ARE THE RETURN CONDITIONS?
Below is a list of conditions that must to be met to be able to make a return:
- Notify us by email before you return your rug. Email
- The rug must be returned well packaged and in its original condition.
- The time limit for receipt at our factory is 14 days from the date of delivery.
- The return remains under your responsibility until it arrives to our address.
- Incomplete, damaged, worn, soiled or altered returns, will not be accepted and therefore sent back to the customer at their own expense.
- All shipping costs to return the rug is the responsibility of the party returning the rug.
WHEN WILL I RECEIVE A REFUND?
Refunds will be credited to the original purchaser’s method of payment.
On receipt of a return, we will process the refund. Refunds are generally received within 7-10 working days.